Complaints Book
Access the online Complaints Book through the link in the image below.
Arbitration Centre and ADR (Alternative Dispute Resolution for Consumer Disputes)
In the event of a dispute, the consumer may refer the matter to an Alternative Consumer Dispute Resolution entity.
Competent entity: Consumer Information and Arbitration Centre of Porto (CICAP) – www.cicap.pt
Further information is available on the Consumer Portal: www.consumidor.gov.pt
The School is not bound to this arbitration centre.
Right of Withdrawal
Under Decree-Law no. 24/2014 of 14 February, the right of withdrawal applies only to contracts concluded at a distance.
Colégio Júlio Dinis, LDA enters into contracts for the provision of educational services in person on its premises.
The online payment facility available on the website is intended exclusively for the settlement of amounts arising from a previously concluded contract and does not constitute the conclusion of a distance contract.
Therefore, the right of withdrawal provided for in Article 10 of the aforementioned decree-law does not apply.